Everything you need for AI-powered sales & support
NexusChat combines advanced AI with ecommerce-savvy tools to help you sell more and support better. Try every feature free for 7 days.
AI conversations
The brains of NexusChat — how it talks naturally and learns your business.
Natural language processing
Understands your customers' questions — typos, slang and emotional tone included — so they get human-like answers without frustration.
Self-learning AI
Learns from every interaction and from failed ones too, so answers get more accurate the more it chats.
Multilingual support
Converses in 95+ languages with real-time translation, serving global customers around the clock.
Knowledge base training
Learns from your website, FAQs, documents and helpdesk — and asks you to clarify when sources conflict.
Proactive engagement & personalisation
Features that actively drive revenue, like a virtual sales assistant.
Personalised recommendations
Upsells and cross-sells intelligently from browsing behaviour and purchase history — just like an in-store associate.
Proactive messaging
Pops up with a friendly nudge or discount when a visitor lingers or hesitates at checkout.
Abandoned cart recovery
Wins back hesitant shoppers with timely reminders and real-time offers.
Lead generation
Collects emails and contact details naturally through conversation, turning chats into leads.
Support automation
Handles the bulk of repetitive support so your team can focus on what matters.
24/7 instant answers
Resolves FAQs about shipping, returns and orders in seconds — no queues, no tickets.
Order tracking & self-service
Customers ask “where's my order?” and get real-time status, modifications and returns.
Human handoff
Escalates complex queries to a live agent with the full conversation, so customers never repeat themselves.
Custom workflows
Design tailored flows for refunds, claims or bookings with conditional logic.
Integrations
Plugs into your store in minutes — no coding required.
Ecommerce platforms
Shopify, WooCommerce, Magento and BigCommerce — synced with your catalog, stock and orders.
Social & messaging channels
One AI across your website, Facebook Messenger, Instagram DMs and WhatsApp.
Helpdesk & CRM
Connects to Zendesk, Gorgias and your CRM to log conversations and create tickets.
Unified inbox
All channels and chat history in one place for your whole team.
Analytics & insights
Turn every conversation into business intelligence.
Real-time dashboard
Track chats, leads, sales from chat and satisfaction as they happen.
Conversation insights
Discover trending questions, popular products and friction points in your funnel.
Continuous improvement
Review AI answers, correct them or mark them right — the bot learns from your feedback.
Feedback collection
Prompts customers to rate their experience across every channel.
Security & compliance
Enterprise-grade protection for you and your customers.
Data security & privacy
End-to-end encryption with GDPR and CCPA compliance built in.
Reliable & scalable
Cloud-based with 99.9% uptime — handles seasonal spikes without breaking a sweat.
Full control
Review transcripts, set the AI's tone and define exactly what it can and cannot do.
Permissions management
Fine-grained control over sensitive data like payments and account details.